In May 2024, Sonos released a completely rebuilt and overhauled mobile app for Android and iOS. The new software was meant to improve performance, make the app feel more customizable, and allow for new features in the future. But customers immediately complained about countless bugs, degraded Sonos speaker system performance, and features that had gone missing.
The controversy effectively torpedoed Sonos’ reputation with many customers. In the months since, Sonos has worked to regain their trust, address issues with the redesigned app, and bring back features that were absent at launch. The company still hasn’t fully recovered from its enormous mistake. On January 13th, 2025, Sonos announced CEO Patrick Spence would step down after he was unable to turn things around.
Sonos lays off 200 employees as its struggles continue
Sonos continues to clean house with departure of chief commercial officer
Sonos’ chief product officer is leaving the company
Sonos’ interim CEO hits all the right notes in first letter to employees
Sonos CEO Patrick Spence steps down after disastrous app launch
Sonos plans return-to-office push for its product teams
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Sonos revenue falls in the aftermath of the company’s messy app debacle
Sonos has a plan to earn back your trust, and here it is
You can now gripe to Sonos about its app on the weekends, too.
Sonos opens a Trello board so we can see how it’s fixing the busted app
Sonos’ latest app update fixes just a fraction of its problems
Sonos CEO says the old app can’t be rereleased
Sonos considers relaunching its old app
Sonos lays off 100 employees as its app crisis continues
Sonos delays two new products as it races to fix buggy app
Sonos puts the apology for the new app right in the app.
Sonos CEO apologizes for disastrous rollout of new app
Sonos customers complain about missing features in redesigned app in community AMA
Sonos says its controversial app redesign took ‘courage’
Sonos announces redesigned app that puts everything on your homescreen
This is the new Sonos app, coming May 7th